Free shipping on all orders
FunnyWood is honored to provide our customers with free standard shipping to the world.
Do you ship internationally?
We do ship internationally and offer free international standard shipping to our registered members in many countries! Contact us for shipping question if your location is not found in our shipping destinations.
How long is the delivery time for my order?
After receiving your order, we will process it within 1-3business days.
Processing Times: 24 hours.
Standard Shipping: 3-15 business days.
The delivery times come into effect after your order has been processed and shipped.
Standard Delivery via FedEx/UPS/USPS takes 3 – 15 business days for delivery. we will get you the most reasonable delivery channel based on your order and delivery address.
In case of holidays or special circumstances, the shipment will be delayed. Please stay on and wait for the additional days in transit for delivery.
International Package:
We do not guarantee arrival dates for International packages due to many factors out of our control including but not limited to weather/natural disaster, delays in custom clearance, and/or delays on the courier’s end.
What about Customs, Duties and Taxes?
Except for products clearly marked as including tax, you may be responsible for paying the amount of Customs Duties & Taxes (for customs clearance). We must declare all items at their full price and cannot change this amount to lower custom fees.
Duties and taxes on shipments are legal requirements that must be settled before your shipment can be delivered and are based on both the type and value of the item(s) being shipped. These fees are mandatory government taxes and are not collected by us. Shipping carriers may prepaid Tax and Duties to customs for package clearance and later collect from recipient.
The goods will be imported on behalf of the consignee/buyer. The consignee authorizes us to import the goods on his behalf. Further, the consignee/buyer agrees that Funnywood may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker)
Customers shall be responsible for Duty and Tax. Customers shall be responsible for customs clearance. Customers shall be held responsible for shipment pricing/charges due to shipment abandonment, rejection, undeliverable or return caused by custom’s clearance process.
When will my order ship?
Most in-stock items are shipped within 2-5 business days. Some customized items or handmade items may need extra production time. We list the processing time in the description part of every product.
Damaged, Defective or Wrong Item
For items that are damaged, defective or wrong item shipped, please send us a photo of the damage within 72 hours of receiving the shipment. If you do not report the damage to us within this 72 hour period, we may not be able to honor your claim. We will provide you with free return or refund. Priority shipping service fee is not refundable.
What if I entered a wrong shipping address?
Once your order is shipped out, there is nothing much we can do to amend the shipping address. If you have entered an incorrect address, you will need to get in contact with the residence of the address you had originally provided to receive your package. If this address does not exist, insufficient, or undeliverable, it will be hold temporarily by the shipping carrier and eventually discarded if not claimed in time. While the tracking online might say the package returned to sender, it was in most cases being hold at some processing station of the shipping carrier (not in our hands). Those packages will be discarded by the carrier if not claimed in a timely manner.
If you notice an incorrect shipping address, please email Support@Funnywood.com with your order details immediately. We will do our best to help resolve it with the shipping carrier. There is no guarantee and may occur extra charge for the change of address.
It is the responsibility of the customer to review their shipping address and information for accuracy before completing the purchase. Refunds or exchanges will not be issued on the basis of an incorrect or undeliverable address.
Can I reject the package of an order I don’t want anymore?
If you do not want an item anymore, please contact customer support to return the item for refund. Not all items are eligible for full refund. Rejecting a package does not cancel the order. Rejecting a package may result in loss of the items or unexpected shipping cost. The customer will be responsible for the loss and extra shipping/handling fee if a package is rejected at the customer’s adderss without prior approval from FunnyWood.
If I have any other question, who should I contact?
Feel free to contact us at Support@Funnywood.com