Refund and Returns Policy

Overview

More than anything we want you to be happy with your purchase! If something doesn’t look or feel right, please contact us via email us at Support@Funnywood.com and we’ll try to make it right!

You may initiate a Return Request within 30 days from the date of the item’s arrival. All return requests are subject to evaluation and our friendly Customer Service will be glad to guide you through it.

Return & Exchange Service Procedure

1. Contact Customer Service and request return detail. Email: Support@funnywood.com
2. Customer will receive an email notification once your request is approved.
3. The customer packs the package and sends it.
4. Get Refund or Replacement after we receive the products.

FULL COVERAGE Return/Exchange Policy

The following reasons are covered by our 30 day FULL COVERAGE Return/Exchange Policy. (We will be responsible for the return postage fees and replacement fees)

1. The product customization information does not match or there’s an error in customization.
2. We sent the wrong order or item(s).
3. You received any broken items, or the quality of the product you received is poor/defective.
4. Wrong or mismatched size.

NO RETURN & EXCHANGE

The following reasons are NOT covered by our 30 day return policy. We are not liable for these issues.

1. Products that exceed the return processing time limit (30 days after the order is signed).
2. The non-quality issue for personalized products.
3. Product damaged by misuse, mishandling, or poor maintenance.
4. Items that have been washed, worn, or soiled and damaged resulting from customer’s handling.
5. Chose the wrong Color or size for the product.
6. Personal Reasons due to personal taste, change of mind etc.
7. Partial returns or exchange of products from a set item is not acceptable.

Precautions for return and exchange

1. Items that are being returned should be new and unworn. They should be kept in its original condition in which you received.
2. Coupon codes expires after using cannot be restored after return.
3. We reserve the right to make any changes to this policy at any time. Notification of any changes will be posted on this page. If you have any questions about cancellations or any of our other policies, please contact our customer service.
4. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Support@Funnywood.com.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Support@Funnywood.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Shipping returns

Contact Customer Service and request return detail. Email: Support@funnywood.com

If the return is not within the”FULL COVERAGE Return/Exchange Policy”,we do not offer free return shipping, nor do we refund any fees incurred for shipping returns.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at Support@Funnywood.com for questions related to refunds and returns.